"Toolbox" management skills development
(01)Goals
Practice-oriented online leadership program
Yandex was looking for a trainer, someone who knows leadership and teaches through practice
(MY ROLE)
- Expanded the materials and delivered a refreshed design
- Converted the program to a fully interactive online format
- Delivered 5 practical sessions (Operational Management, Motivation, Feedback, Team Building) and 2 masterminds for 20 team leads from different departments & 25 customer support managers
(02)Results
Safe to speak, ready to act
The program created a space where managers felt safe to bring real challenges and their own mistakes, and they left with tools they started using right away
- Based on participants feedback the new tools have been applied right after the sessions
- Average rating: 9/10
- Earned the client’s recommendation and an invitation for further collaboration
- New insights and frameworks. “Lots of new insights and frameworks I can apply in my work”
- Clear feedback. “It was helpful to see how to give feedback that is clear and doesn’t trigger negative emotions”
- Not just theory. “What I liked most was that we didn’t just listen to theory: we worked through real situations, shared experience with colleagues and discussed how to apply different approaches at work. It helped me look at familiar work processes from a new angle”
- Teamwork and networking. “My favorite part was the teamwork and networking block. Discussing challenges with colleagues and exchanging experience gave me a fresh perspective on familiar things. It was extremely practical and useful for my further development”
- A different perspective. “During the masterminds, we worked through real cases and solved problems together by sharing experience. I think it’s very valuable to see a situation from a different perspective — something you can’t always do on your own”